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Shipping & Returns

Free shipping on retail orders $40.00 or more in the Continental United States only

Free shipping is only valid when choosing the standard delivery (4-8 business days) option.

 

The online shop for Aleia’s Gluten Free Foods

4 Pin Oak Drive 
Branford, CT. 06405
Business hours 8 am – 5 pm (Eastern Time)

1.203.488.5556
www.aleias.com
email: connect@aleias.com

 

Guarantee

Aleia’s is dedicated to customer satisfaction. If you experience a problem with any of our products, customer service, or shipping — please let us know. We'll do whatever it takes to make it right for you. We are grateful that you chose Aleia's Gluten Free Foods and thank you for your support and the opportunity to send you our products. The highest compliment you can pay us is to be completely satisfied with your experience.

Comments, love notes :)  and suggestions

We welcome hearing from you. Send an email to connect@aleias.com and tell us what you liked, or what you'd like to be better.

Shipping

We will ship your ship order within 1-2 business days from the day we receive the order. We ship Monday through Friday, exclusive of holidays. All orders are shipped via UPS or USPS Priority. Depending on your location we may hold your shipment until the following Monday to ensure freshness. Due to the fragility of our food products, we cannot ship to P.O. Boxes.  Aleia’s calculates shipping rates on package weight and destination zip codes per carrier.

Signature not required

We authorize UPS to leave your package at the recipient's address without a signature. That way the recipient doesn't have to be home to accept it and the food doesn't suffer from multiple delivery attempts.

Order Cancellations

You may cancel your order for any reason prior to shipment and receive a full refund. Should you desire to cancel an item, which has not been received, please call at: 860-488-5556. You will be advised if your merchandise has not been shipped and may therefore still be canceled. If the merchandise has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and handling charges.

Payment Method

We accept VISA, MasterCard, American Express, Discover cards and PayPal

Alaska and Hawaii

Shipments to AK and HI cost $10 extra per address.

There are some quirks to share about shipping to these two states.

Two Days takes Three Days
Shipping by Two Business Day Service to Alaska and Hawaii takes three days.

5pm Tuesday Deadline

We don't ship Two Business Day packages over the weekend in order to protect the food. That means the deadline for a same-week delivery to Alaska or Hawaii is Tuesday, 5pm Eastern Time. Orders placed by 5pm ET will ship by Tuesday to arrive by Friday.

Very Rural Exceptions
Shipping by Two Business Day isn't available to all parts of either state. In those cases we must ship by Priority Overnight. That service is not guaranteed to take one business day.

Saturday delivery

Not available to all locations. If you have any questions, email connect@aleias.com or call 203-488-5556 and we'll help!

Saturday and Sunday shipments

We do not ship on weekends. We ship Monday through Friday. If you place your order after 5pm ET Friday we will ship your order on Monday.

International shipping

We can send food to all 50 states unfortunately, we can't send Aleia’s internationally.

P. O. Boxes

 

We can't ship perishable product to P.O. Boxes, unfortunately. UPS is our courier and they can't deliver to them.

 

If you're concerned that all you have is a P.O. Box, here are some frequently asked questions with answers that might be helpful.

 

What if I have a Rural Route Number?

Rural Route numbers are OK, UPS delivers to them. Sometimes people confuse the two. Rural routes start with "R.R."

 

Do they have a street address at all?

Every house in America has a street address that UPS can reach. It may not be the most common way to describe the address, but it almost always exists.

 

Can I ship to a neighbor?

Absolutely.  As long as you are sure they won’t eat them up!

 

What other addresses can I ship to?

 

If there's a UPS store in their area we can arrange to ship there and they can pick it up. Many customers choose to ship to a work address.

 

APO and FPO

We ship a limited selection of foods to APO and FPO addresses via the United States Postal Service Priority Mail. We cannot take these orders online but are very happy to help you by phone at 203-488-5556

As you choose your foods, keep a few things in mind.
It can take up to two weeks for delivery.
The USPS doesn't guarantee delivery within a certain time frame, so sending perishables is too risky

We cannot send frozen bread.

Per address, shipping charges are USPS rates plus $4 for handling.

 


 

Privacy

We know this is a sensitive issue. We take your privacy very seriously. To that end, we have a privacy statement that we live by.

We use personal IP addresses to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.

Our site uses cookies to keep track of shopping carts.

Our site uses an order form to request information, products, and services.

We collect customers' contact information (email address), and financial information (lcredit card numbers).

Contact information from the order form is used to send orders and information about our company to our customers.

Customer contact information may be used to get in touch with the visitor when necessary.

You may opt out of receiving any future mailings by post or email at any time. Unsubscribe from email here. Unsubscribe from post by emailing connect@aleias.com.com.

Financial information that is collected is used to bill the user for products and services.

In the future we may choose to use online surveys or contests in which we will use customer's contact information (email address).

If you have any questions about this privacy statement, the practices of this site or your dealings with this Web site you can use the contact information below.

4 Pin Oak Drive 
Branford, CT. 06405
Business hours 8 am – 5 pm (Eastern Time)

1.860.488.5556
www.aleias.com
email: connect@aleias.com